Return Policy

The Client has seven working days after the reception of the product to exercise the relevant right of withdrawal or of return except if it has been produced following Client’s instructions or if it is a product that, due to its nature, cannot be returned, can be deteriorated quickly or have been used or suffered any damage due to Client or third party’s fault.
To exercise the right of withdrawal or return, the Client shall contact EL ÁRBOL DEL CACAO through any mean laid down at the outset of the General Conditions of Purchase and send the product to be returned, together with any wrappers, as well as the Withdrawal Document (included at the bottom of these General Conditions of Purchase), by any mean evidencing its reception by EL ÁRBOL DEL CACAO.
The Client shall meet the costs for returning the product acquired except in the case of products replaced through lack of availability, defective products or mistakes in the delivery, in which case EL ÁRBOL DEL CACAO will meet the costs for the return. However, no refund shall be made if the product has been used beyond the mere unwrapping of it, or has suffered any damage or impairment due to Client or third party’s fault.
Once the right of withdrawal has been exercised or the return of the products has been made, ÁRBOL DEL CACAO will pay the amount of the invoice initially issued and will refund to the Client the total amount of the purchase and, where necessary, all the delivery expenses.